{"id":9,"date":"2026-04-09T21:30:30","date_gmt":"2026-04-09T21:30:30","guid":{"rendered":"https:\/\/flooringclick.com\/?page_id=9"},"modified":"2026-04-18T21:50:29","modified_gmt":"2026-04-18T21:50:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/flooringclick.com\/?page_id=9","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30501f71 e-flex e-con-boxed e-con e-parent\" data-id=\"30501f71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c3d29 elementor-widget elementor-widget-html\" data-id=\"c2c3d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<style>\r\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@200;300;400;600&display=swap');\r\n\r\n    :root {\r\n        --primary-orange: #ff6600;\r\n        --dark-grey: #1a1a1a;\r\n        --text-color: #333;\r\n        --bg-color: #ffffff;\r\n        --section-bg: #fcfcfc;\r\n    }\r\n\r\n    .flooring-policy-container {\r\n        font-family: 'Montserrat', sans-serif;\r\n        color: var(--text-color);\r\n        line-height: 1.7;\r\n        max-width: 1000px;\r\n        margin: 0 auto;\r\n        padding: 60px 20px;\r\n        background-color: var(--bg-color);\r\n    }\r\n\r\n    .policy-header {\r\n        text-align: left;\r\n        margin-bottom: 60px;\r\n        border-bottom: 1px solid #eee;\r\n        padding-bottom: 30px;\r\n    }\r\n\r\n    .policy-header h1 {\r\n        font-weight: 200;\r\n        font-size: 38px;\r\n        letter-spacing: 4px;\r\n        text-transform: uppercase;\r\n        margin: 0;\r\n        color: var(--dark-grey);\r\n    }\r\n\r\n    .policy-header h1 span {\r\n        font-weight: 600;\r\n        color: var(--primary-orange);\r\n    }\r\n\r\n    .policy-header p {\r\n        font-size: 13px;\r\n        color: #888;\r\n        margin-top: 10px;\r\n        letter-spacing: 1px;\r\n    }\r\n\r\n    .policy-section {\r\n        margin-bottom: 40px;\r\n        padding: 25px;\r\n        border-left: 2px solid #eee;\r\n        transition: all 0.3s ease;\r\n    }\r\n\r\n    .policy-section:hover {\r\n        border-left-color: var(--primary-orange);\r\n        background-color: var(--section-bg);\r\n    }\r\n\r\n    .policy-section h2 {\r\n        font-weight: 600;\r\n        font-size: 20px;\r\n        color: var(--dark-grey);\r\n        margin-bottom: 20px;\r\n        text-transform: uppercase;\r\n        display: flex;\r\n        align-items: center;\r\n    }\r\n\r\n    .policy-section h2 span {\r\n        color: var(--primary-orange);\r\n        margin-right: 15px;\r\n    }\r\n\r\n    .strict-notice {\r\n        background-color: #fff5f0;\r\n        border: 2px solid var(--primary-orange);\r\n        padding: 25px;\r\n        margin-bottom: 40px;\r\n        border-radius: 4px;\r\n    }\r\n\r\n    .strict-notice strong {\r\n        color: var(--primary-orange);\r\n        text-transform: uppercase;\r\n        display: block;\r\n        margin-bottom: 10px;\r\n    }\r\n\r\n    .policy-section p, .policy-section li {\r\n        font-weight: 300;\r\n        font-size: 15px;\r\n        margin-bottom: 15px;\r\n    }\r\n\r\n    .policy-section ul {\r\n        list-style: none;\r\n        padding-left: 0;\r\n    }\r\n\r\n    .policy-section ul li::before {\r\n        content: \"\u2014\";\r\n        color: var(--primary-orange);\r\n        font-weight: bold;\r\n        margin-right: 10px;\r\n    }\r\n\r\n    .contact-footer {\r\n        margin-top: 80px;\r\n        padding: 40px;\r\n        background-color: var(--dark-grey);\r\n        color: #fff;\r\n        text-align: center;\r\n        border-radius: 4px;\r\n    }\r\n\r\n    .contact-footer h3 {\r\n        font-weight: 300;\r\n        color: var(--primary-orange);\r\n        margin-bottom: 20px;\r\n        letter-spacing: 2px;\r\n    }\r\n\r\n    .contact-link {\r\n        color: #fff;\r\n        text-decoration: none;\r\n        border-bottom: 1px solid var(--primary-orange);\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        .policy-header h1 { font-size: 28px; }\r\n    }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"flooring-policy-container\">\r\n    <header class=\"policy-header\">\r\n        <h1>FLOORING <span>Click<\/span><\/h1>\r\n        <p>RETURN POLICY | LAST UPDATED: APRIL 19, 2026<\/p>\r\n    <\/header>\r\n\r\n    <div class=\"strict-notice\">\r\n        <strong>Strict Product Condition Policy:<\/strong> \r\n        All returns must be in their 100% original, <strong>unopened and factory-sealed packaging<\/strong>. \r\n        Flooring Click cannot accept or refund any items where the box has been opened, cut, or the original seal has been broken.\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>01<\/span> 180-Day (6 Month) Return Window<\/h2>\r\n        <p>At Flooring Click, we offer a comprehensive 180-day return window for most products from the date of delivery. This extended period ensures you have sufficient time to coordinate your project while maintaining peace of mind.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>02<\/span> Return Eligibility Criteria<\/h2>\r\n        <p>To qualify for a successful return and full credit (minus applicable fees), the following standards must be met:<\/p>\r\n        <ul>\r\n            <li>Products must be in brand-new, resaleable condition.<\/li>\r\n            <li><strong>Boxes must remain completely sealed.<\/strong> Opened boxes are strictly non-returnable due to the sensitivity of flooring materials.<\/li>\r\n            <li>Items must be stored in a climate-controlled environment, free from moisture or weather damage.<\/li>\r\n            <li>Returned items must be palletized and secured as they were originally delivered to prevent transit damage.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>03<\/span> Non-Returnable Items<\/h2>\r\n        <p>The following items are excluded from our 180-day return policy:<\/p>\r\n        <ul>\r\n            <li>Loose planks or opened boxes.<\/li>\r\n            <li>Installed or partially installed materials.<\/li>\r\n            <li>Product samples and clearance\/final sale items.<\/li>\r\n            <li>Special order or customized flooring solutions.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>04<\/span> Return Shipping & Logistics<\/h2>\r\n        <p>Return freight coordination and all associated shipping costs are the responsibility of the customer. We strongly recommend using a reputable freight carrier with tracking and insurance services, as Flooring Click is not responsible for items lost or damaged during return transit.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>05<\/span> Restocking Fees<\/h2>\r\n        <p>Consistent with our supply chain partners, returns are subject to a restocking fee of up to 20%. This fee covers internal warehouse handling, thorough quality inspection, and inventory processing.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>06<\/span> How to Process Your Return<\/h2>\r\n        <p>To initiate your return within the 180-day window, please follow these steps:<\/p>\r\n        <ul>\r\n            <li>Email **reply@flooringclick.com** with your order details and high-resolution photos showing the sealed condition of the boxes.<\/li>\r\n            <li>Our team will issue a Return Merchandise Authorization (RMA) number.<\/li>\r\n            <li>Affix the RMA clearly to your shipment and send it to our designated warehouse.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"policy-section\">\r\n        <h2><span>07<\/span> Refund Approval<\/h2>\r\n        <p>Once the product is received at our facility and has passed a visual and physical inspection, we will process your refund. Funds will be credited back to your original payment method within 10 business days of the inspection approval.<\/p>\r\n    <\/div>\r\n\r\n    <footer class=\"contact-footer\">\r\n        <h3>QUESTIONS? OUR TEAM IS HERE TO HELP<\/h3>\r\n        <p>For assistance with returns or policy inquiries, contact our legal department:<\/p>\r\n        <p><strong>Phone:<\/strong> 1-229-999-2990<\/p>\r\n        <p><strong>Email:<\/strong> <a href=\"mailto:reply@flooringclick.com\" class=\"contact-link\">reply@flooringclick.com<\/a><\/p>\r\n        <p><strong>Web:<\/strong> www.flooringclick.com<\/p>\r\n    <\/footer>\r\n<\/div>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FLOORING Click RETURN POLICY | LAST UPDATED: APRIL 19, 2026 Strict Product Condition Policy: All returns must be in their<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flooringclick.com\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flooringclick.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flooringclick.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flooringclick.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flooringclick.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":5,"href":"https:\/\/flooringclick.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":2036,"href":"https:\/\/flooringclick.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/2036"}],"wp:attachment":[{"href":"https:\/\/flooringclick.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}