Support & B2B Wholesale

Wilmington, DE 19801, New Castle, US

Monday - Friday 09:00 - 17:00

replay@flooringclick.com

 

Contact with an expert

    Frequently asked questions

    Who can buy from Flooring Click ?

    Everyone! Whether you are a homeowner working on a single room or a professional contractor managing a large commercial project, our wholesale prices are available to you. We don’t distinguish between DIY-ers and big firms—premium quality is for everyone.

    How do I know the quality is top-tier?

    We partner directly with world-class manufacturers like BuildDirect. This means you are getting the same high-quality materials used in luxury projects worldwide, but at an online-accessible price point.

    How many samples can I order?

    You can order up to 5 samples completely for free! We highly recommend this because, while our website photos are high-resolution, seeing the actual texture and color in your own lighting is the best way to make a final choice. Just click "Add Sample" on the product pages you like, and we’ll send them right to your door.

    How much extra flooring should I order?

    The golden rule in the flooring industry is to order 5% to 10% more than your actual square footage. This covers "wastage" during installation—like cutting planks to fit corners or replacing a piece that might get damaged during the process.

    What if my order arrives damaged?

    Don’t worry! While we pack everything securely, sometimes things happen during transit. If more than 10% of your order is damaged, take a photo immediately and note it on the delivery document. Contact us within 10 days, and we will resolve it for you.

    How does residential delivery work?

    We deliver directly to your driveway. Since flooring pallets are heavy, the driver will use a lift-gate to lower the product to the ground. Please make sure there is a clear, flat space for the delivery.